Thursday, July 05, 2012
NHS Direct staff stage "Work-In" at Nottingham to defend Patiet Care
Nursing and Health advisors providing NHS Direct helpline services to Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire are reporting for work in their own time to take calls to highlight the valuable work they do and ensure that patients get the best possible quality of service on the NHS's 64th birthday.
Staff are deeply concerned about the affect the change will have on patients and on health services. The new 111 service has far fewer nurses taking calls - 75% of calls to NHS Direct are currently taken by a nurse, under the new 111 service only 17% will be. NHS Direct has two qualified nurses to every health advisor – NHS 111, has six health advisors for every nurse.
The 111 service will not clinically assess patients, or give them access to emergency dental or contraceptive advice. People suffering mental health problems from patients engaged in self harm or depression will not longer be able to get the help they need by calling NHS Direct. This will lead to more patients being sent to A&E, GP surgeries and more ambulance 999 call outs, and could see longer waiting times as these health services are pushed to breaking point.
“Those living in rural areas seeking advice on injuries they have had or their child’s illness, will have little option but to travel long distances to attend A&E, when advice previously given by a qualified NHS Direct nurse may have resolved the issue.”